Privacy Policy

The Privacy Policy applies to all websites owned and operated by the Company and all services provided by the Company, including online and mobile services and products. In the text of this Policy, they will be referred to as "Websites" and "Services".

The term "Personal Data" means information that may personally identify you, such as your name, email address, address, telephone number, payment profile information, billing information, support requests, betting history, chat comments, etc In the event that your identity cannot be established (for example, Personal Data is aggregated and anonymized), this Policy does not apply.

This Policy may be changed from time to time. If there are significant changes, we will notify you, usually by posting a notice on the website or sending you an email.

What data we collect and how

When you visit our website or use our services, we collect and process your personal data. Data collection methods can be divided into the following categories:

Information You Provide to Us Directly

When you visit or use any part of our website and/or services, we may ask you to provide us with personal data. For example, we ask you to provide contact details or certain documents during registration, verification and anti-money laundering or anti-fraud procedures, or when you contact us with questions or a support request.

Information is collected automatically

We automatically collect certain information about you when you visit our website, such as your IP address, operating system, device type and settings, browser type and settings, problem reports, system activity, and the date, time, and URL from which you went to our website. This information is useful to us because it helps us better understand how you use our website and services, allowing us to provide the best level of service. For example, using information from your browser, we can determine what language you speak.

Some of this information is collected using cookies, similar tracking technologies, and third-party tools such as Google Analytics .

We also collect data about the transactions you have made with us and your account activity.

Information received from third parties

From time to time, we may collect your personal information from other sources, such as publicly available materials or trusted third parties, such as our payment service providers. We use this information to refine your Personal Data to better inform, personalize and improve our Services, and to verify the Personal Data you provide to us.

Legal bases for the processing of Personal Data

When we collect Personal Data, we only process it if there are legal grounds for such processing, as set out in relevant data protection laws. These legal foundations are:

Contract execution

We may process your Personal Data if it is necessary for the performance of a contract. For example, when you register on the Website, enter into an agreement with us, or when we take actions related to the contract, such as executing transactions on the Websites.

Legal obligation

Various laws and regulations impose certain obligations on us. We need to process your Personal Data to comply with these obligations, for example to comply with anti-money laundering laws, responsible gaming requirements and the terms of our gaming license.

Legitimate interests

Your Personal Data may be processed if we, other companies in our group of companies or third parties have a business or commercial reason to process your Personal Data.

Your consent

In certain limited cases, we process your Personal Data based on your consent, such as when necessary for direct marketing purposes.

How we use personal information

Use of your Personal Data (Legal Bases):

To operate our websites, to ensure the proper functioning of our websites and services, and to provide the services you have requested

(Execution of the contract, Legitimate interests)

To verify your eligibility for certain Services, including verification of your age, geographic location, identity or self-exclusion status, and to establish and operate your account (Compliance with Contract, Legitimate Interests)

To comply with legal obligations, responsibilities and obligations, to comply with the laws and regulations that apply to us and the terms of our gaming license, and to prevent illegal activities, including money laundering and match-fixing (Obligation legal)

To provide customer support, including assistance with technical, payment or other issues related to the Websites or Services (Performance of Contract)

To improve our Websites and Services, test and develop new features and perform technical analysis of our Websites and Services to optimize your experience with our Websites and provide you with better tools (Legitimate Interests)

To prevent, detect and report crime, protect you, other users and us, for example, to maintain network and information security, mitigate risk, detect and prevent any fraudulent or malicious activity, and ensure fair use of our websites and services and compliance with the Agreement (Legal Obligation, Legitimate Interest, Execution of the Contract)

For the analysis and collection of data, for the preparation of statistics, in particular for the creation of aggregated and anonymous analyzes and reports for internal use, public distribution or for third parties (Legitimate interests)

To carry out, manage and confirm financial transactions (Execution of the contract, Legitimate interests)

To analyze the risk of fraud on your part and verify your data with the help of a third party, including financial institutions, identity verification agencies and credit bureaus (Legal obligation, Compliance with contract, Legitimate interests)

To evaluate your gaming activities in order to ensure responsible gaming (Legal obligation, Legitimate interests, Performance of a contract)

To track gaming activity and manage our risks and possibilities (Legitimate interests, Performance of a contract)

To exercise our rights under the Agreement or other agreements with you (Contract Performance)

To disclose information to our Group companies following a restructuring or for internal administrative purposes (Legitimate Interest)

To regulate our relationship and communicate with you. This may include:

operational communications, such as notifications about changes to our Websites or Services, information about new features, bonuses and promotions, security updates or assistance in using our Websites and Services, marketing communications and the provision of information or information that you have requested, that we are obliged to inform you (Execution of the contract, Legitimate interests, your consent)

How we may share your personal data

We may need to share your Personal Data with a third party. We may disclose your personal data:

or To other companies in our group of companies;

o Third party service providers and partners who help us provide the Websites and Services you have requested, such as those who provide access to or operation of the Websites or Services, or advertise our Websites and Services;

o Regulators, law enforcement, government agencies, courts, fraud prevention agencies, licensing authorities, esports governments or other third parties as we deem necessary to comply with applicable laws and regulations or to enforce, establish and protect our legal rights (we will notify you of such disclosures where possible and appropriate);

o Partners or other people who introduced us;

o Other people, subject to their consent.

International data transfer

When processing and transmitting information, it may be transferred to and processed in countries other than the one in which you reside. The laws of these countries may differ from those you are accustomed to. When we process Personal Data in another country, we take precautions to protect your Personal Data.

For individuals in the European Economic Area (EEA), this means that your data may be transferred outside the EEA. In the event that your data is transferred outside the EEA, it is transferred to countries where we have appropriate transfer mechanisms to protect your Personal Data, in particular the application of the European Commission's Standard Contractual Clauses to contracts with entities to which we that the information is transferred.

Security

We are committed to protecting your Personal Data and taking appropriate technical and organizational measures, including:

o Data Encryption To protect your personal and financial data, we encrypt all data we exchange with you using the industry standard Transport Layer Security (TLS). Additionally, your data is stored on our servers and transmitted for backup and replication purposes between data centers in encrypted form.

o Access restriction Access to personal data is limited to our employees, contractors and agents who need this information for processing.

o Network protection. Access to our network space, both from outside and inside, is protected by a multi-layered security system that includes firewalls, intrusion protection systems and network segmentation. Our security systems are configured, managed and maintained in accordance with best practices. We partner with leading security vendors and use their expertise and the threat intelligence they collect to protect our systems.

o Secure data centers. Our servers are located in industrial-grade hosting facilities that use robust security systems to prevent physical access to protected servers. These security systems include continuous 24/7 monitoring and surveillance, the presence of security personnel on site, and regular security checks. We use geographically separated copies of data to minimize the risk of data loss or interruption.

o Security Monitoring Our security team continuously monitors the security system, event logs, notifications and alerts of all systems to identify and eliminate threats.

Data storage

You can delete some of the data at any time, some of the data is deleted automatically and some of the data, if necessary, we keep for a long period of time. When deleting data, we ensure that your data is securely and completely deleted from our servers, or we store it exclusively anonymously. The information is stored until you delete it.

We offer a range of services that allow you to correct or delete data associated with or stored in your account. For example, you can:

o Change information about you,

o Delete a replica in a chat, or

o Completely delete an account.

In accordance with regulatory requirements and legal obligations, and to avoid any claims against us, we will retain your account information until it is closed and thereafter for five years after the closure of your account (as applicable) or after your last contact with us.

Information is retained for extended periods of time for limited purposes

In some cases, business and legal requirements may require us to retain certain information, for specific purposes, for an extended period of time. For example, if an individual has self-excluded from our Services, we will retain their Personal Data for longer as required by responsible gaming.

Reasons we may retain some data longer include:

or protect you, others and us from fraud, abuse, criminal activity and unauthorized access, for example, if someone is suspected of cheating, engaging in match-fixing or money laundering.

o compliance with tax laws, measures to prevent money laundering and other financial requirements, accounting or facilitating the resolution of disputes, for example, by engaging in financial transactions, including receiving your contribution and paying your money.

o Compliance with applicable laws, regulations, legal processes or executive government requests, or the need to enforce agreements, including investigation of potential violations.

or ensure the continuity of our Services for you and other users.

or in case you have contacted us directly, for example, through the support channel or by submitting feedback or a bug report.

We are committed to protecting the privacy of your personal data and to collect, use and/or store it in accordance with applicable data protection laws and requirements and, in particular, the provisions of data protection laws (of the country) and other Applicable International Data Protection Regulations . such as EU Ordinance 2016/679 General Data Protection Regulation (GDPR) ("Data Protection Laws").

Your rights

You have certain rights in relation to your Personal Data:

or know what personal data we have about you.

or correct or ask us to correct inaccurate Personal Data concerning you.

or access and request a machine-readable copy of your Personal Data, for example if you wish to have a backup copy of your Personal Data.

or object to the processing of your Personal Data where we have our legitimate interests. Please note that we may continue to process your Personal Data if there are other relevant legal grounds or if there are compelling reasons to continue processing data for our benefit, which are not overridden by your rights, interests and freedoms.

or ask us to delete your Personal Data, including deleting your account, only if (1) we no longer need to process it, (2) you have withdrawn your consent to the processing and your consent was the legal basis for processing your data, (3) you have exercised your right to object and there are no overriding legal grounds to continue processing the data, (4) your Personal Data has been processed unlawfully, (5) or the deletion of your Personal Data is required to comply with a legal obligation. Please note that we will not delete and will continue to store the data, in particular if the retention of Personal Data is necessary for our legitimate interests overriding your claim, to comply with legal obligations, or if it is necessary to form, practice law. claims or defend against them.

or ask us to restrict the processing of Personal Data in certain circumstances.

or withdraw the consent previously granted if your consent is necessary for the processing of Personal Data. Please note that we may continue to process your Personal Data if there are other relevant legal grounds for doing so.

or object to direct marketing and customer personality profiling (to the extent this applies exclusively to direct marketing). For marketing messages, you can ask us to stop sending you messages at any time; simply follow the instructions in the marketing message or send an email request to [email protected]

or lodge a complaint with your local data protection authority.

Please note that not all of the above rights are absolute.

You can exercise your rights at any time by changing your account settings or by sending an email to [email protected] .

You will need to verify your identity in order to take the actions you have requested.

If you are dissatisfied with the way we process your Personal Data, please inform us at [email protected] . We will review your complaint and endeavor to respond to you within a reasonable time.

Use of Google Analytics

We use Google Analytics to collect information about the use of this website. Google Analytics collects the following information: your visits to the website, what pages you view while doing so, and what other websites you use before visiting our website. Google Analytics only collects the IP address assigned to you on the day you visit the website, and not your name or other identifying information. We do not combine information collected through Google Analytics with your Personal Data. Although Google Analytics places a persistent cookie on your web browser to identify you as a unique user the next time you visit this website, this cookie cannot be used by anyone other than Google. Google's ability to use and share information about your website visits collected by the Google Analytics tool is limited by the Google Analytics Terms of Use and the Google Privacy Policy. You can prevent Google Analytics from recognizing you when you return to the website by disabling cookies in your browser.

If you wish, you can disable cookies in your browser settings. To learn more about Google Analytics , visit http://www.google.com/analytics/. For more information about how Google uses cookies, visit https://policies.google.com/technologies/cookies.

SSL Encryption

All critical communications between the user and the website are encrypted using the Secure Socket Layer (SSL) protocol using a 256-bit key.

LAST REVISION ON 11/30/2023 v1.1 BDB